FAQ
What shipping methods are availbale?
We offer a variety of shipping methods to suit your needs, including standard, expedited, and express shipping options. The available methods will be displayed at checkout based on your location. Shipping costs and delivery times may vary depending on the selected method and destination.
How long will it take to get my package?
Delivery times vary depending on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, while expedited and express shipping options may deliver within 2-3 business days. You’ll receive a tracking number once your order has shipped for real-time updates.
Do you ship internationally?
Yes, we do offer international shipping to select countries. Shipping rates and delivery times may vary depending on the destination. Please check during checkout for available international shipping options and rates.
What payment methods are accepted?
We accept a variety of payment methods, including credit/debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options. Please check during checkout for the full list of available payment methods.
Is buying on-line safe?
Yes, buying online is safe when you shop on secure and trusted websites. We use encryption technology to protect your personal and payment information. Always ensure you're on a secure website (look for "https" in the URL) when making purchases.
Do you offer refunds?
No, Silken Mane Emporium does not offer refunds. All sales are final. We double-check each order before shipping to ensure quality. When placing an order, please double-check your order details.
Do you offer exchanges?
No, Silken Mane Emporium does not offer exchanges due to the nature of the product. If you receive the wrong item, contact customer service within 48 hours. Please ensure you order the correct products before checking out on our site.
How many tape-ins do I need?
Each set normally comes with 20 pieces and weighs 50 grams per set. We recommend:
· 3-4 sets for a natural install
· 5 or more sets for a super full install
How long does a tape-in extension install last?
With proper application and maintenance, tape-in hair extension installs can last an average of six weeks or more. You can reapply them with new tape; replacement tape can be found in the hair product and care section.
How many keratin tip (k-tips) do I need?
Depending on the source, each pack can weigh between 17.5 grams and 50 grams. We recommend:
· 3-4 packs for highlights
· 200-400 grams for a super full install
Can I color my extensions?
Yes, you can, but we recommend hiring a professional colorist to help achieve your desired look. Improper bleaching can severely damage your extensions. Do not attempt to bleach on your own.
Can I make changes to an order?
Once an order is placed, we do not make changes. If you notice an error with your address, contact us immediately! If your order has already been processed, we will not be able to make any changes.